PRIVACY POLICY — DonationLoop.com

Last Updated: 25 November 2025

This Privacy Policy ("Policy") explains how DonationLoop.com ("Platform", "Company", "We", "Us", "Our") collects, uses, stores, protects, processes, manages, shares, and discloses personal information of users ("You", "Donor", "Campaign Owner", "NGO", "Trust", "Organization", "Visitor").

By using DonationLoop.com, registering, making a donation, creating a campaign, or accessing any part of the platform, you acknowledge and accept the practices described in this Policy.

If you disagree with any part of this Policy, please discontinue use of the platform immediately.

1. DEFINITIONS

For clarity and legal compliance:

1.1 Personal Data means any identifiable information relating to an individual (name, address, phone, email, payment details, documents).
1.2 Sensitive Data includes bank information, identity verification documents (PAN, Aadhaar, Passport), CSR documents, organizational legal certifications, and tax records.
1.3 Service Data includes campaign activity, donor transactions, analytics, communications, logs, and platform usage patterns.
1.4 Third-Party Providers refers to payment gateways, digital marketing systems, hosting providers, CRM tools, verification vendors, government compliance systems, and analytics services.
1.5 Processing means collecting, storing, analyzing, transferring, modifying, retrieving, anonymizing, or deleting data.

2. INFORMATION WE COLLECT

We may collect the following categories of information:

2.1 Personal Information

• Full Name

• Email Address

• Mobile Number

• Date of Birth (if required)

• Postal Address

2.2 Account & Organizational Information (For Campaign Owners)

• NGO Registration Certificate

• Trust Deed / Society Registration

• PAN / TAN

• 12A / 80G / CSR / FCRA Certificate (if applicable)

• Website and Public Digital Profiles

2.3 Transaction & Payment Data

• Payment method (UPI, card, bank transfer, wallet, net banking)

• Transaction IDs

• Donation amount

• Payment timestamps

• Settlement records

Note: We do NOT store full debit/credit card details. These are processed via PCI-DSS-compliant third-party gateways.

2.4 Technical & Device Data

• IP address

• Browser details

• Operating system

• Cookies

• Device identifiers

• Session tracking logs

2.5 Behavioral & Analytical Data

• Page visits

• Click activities

• Time spent on platform

• Referral source

• Conversion patterns

3. HOW WE USE YOUR INFORMATION

Information collected may be used for:

3.1 Account creation and authentication
3.2 Campaign creation, approval, review, moderation, and due diligence
3.3 Verifying legitimacy of NGOs, donors, and financial activities
3.4 Processing donations and settlements
3.5 Providing receipts, tax exemption certificates (where applicable)
3.6 Compliance with banking, taxation, donation, and CSR regulations
3.7 Preventing fraud, abuse, financial misuse, scams, or money laundering
3.8 Customer support and communication
3.9 Application improvement, analytics, user experience enhancement
3.10 Legal, audit, government, or regulatory documentation

4. LEGAL BASIS FOR PROCESSING

We process data under:

• User Consent

• Contractual Obligation

• Legitimate Interest

• Regulatory Compliance

• Fraud Prevention Requirement

5. COOKIES & TRACKING TECHNOLOGIES

DonationLoop.com uses:

• Session Cookies

• Persistent Cookies

• Analytics Cookies

• Marketing / Advertising Cookies

Users may disable cookies, however platform performance may be affected.

6. DATA STORAGE & SECURITY

We use industry-standard security protocols including:

• SSL / HTTPS encryption

• Secure server hosting

• Firewall protection

• Role-based access restrictions

• Two-factor authentication for admin panels

• Encrypted backups

Data is stored in secure servers located in India or internationally compliant data regions.

Despite best efforts, no system is 100% secure, and we cannot guarantee complete protection against cyber risks.

7. DATA SHARING & DISCLOSURE

We may share data only with:

• Authorized internal teams

• Payment gateways

• Compliance bodies

• Legal or government authorities

• Auditors and verification agencies

• Platform technology partners

We do NOT sell, rent, or trade personal data.

8. DONOR PRIVACY & VISIBILITY OPTIONS

Donors may choose:

• Public Donation (visible name and amount)

• Anonymous Donation (identity hidden)

DonationLoop.com respects donor privacy unless legally required to disclose identity.

9. INTERNATIONAL DATA TRANSFER

If any services operate outside India (example: international payment gateways), data may be transferred internationally under:

• GDPR compliance

• ISO/IEC security standards

• Legal contractual control agreements

10. RETENTION POLICY

We retain data:

• For active account lifetime

• For legal, tax, audit, CSR, or compliance periods

• For fraud prevention records (minimum 5 years as required by law)

User may request deletion if legally permissible.

11. USER RIGHTS

Depending on jurisdiction, users may have rights to:

✔ Access Data
✔ Modify Data
✔ Request Data Copy
✔ Restrict Processing
✔ Delete Data (conditions apply)
✔ Withdraw Consent
✔ Opt-out of marketing communication

Requests can be sent to:
? privacy@donationloop.com

12. CHILDREN'S PRIVACY

DonationLoop.com does not knowingly collect information from individuals under 18 years of age.

If accidental registration is discovered, data will be deleted.

13. COMPLIANCE & LEGAL FRAMEWORK

This policy follows:

• Information Technology Act 2000 (India)

• GDPR (where applicable)

• ISO/IEC 27001 Information Security

• RBI / NPCI digital payment compliance requirements

14. THIRD-PARTY LINKS & INTEGRATIONS

External websites, apps, or services linked from DonationLoop.com are not governed by this Privacy Policy.

We recommend reviewing their policies before use.

15. CHANGES TO THIS PRIVACY POLICY

This policy may be updated periodically. Continued use after modification implies acceptance.

16. CONTACT INFORMATION

For queries, complaints, or legal requests:

? Email: privacy@donationloop.com
? Website: www.DonationLoop.com
? Jurisdiction: India (Mumbai Court Governance)

ACKNOWLEDGEMENT

By using the platform, you confirm that:

✔ You have read this Privacy Policy.
✔ You understand your rights and responsibilities.
✔ You agree to the collection, handling, and lawful processing of your data.